Safety Tips

1 Online Safety Rules

When starting new conversations on True Match, protect your identity by following these best practices:

• Keep Financial Details Private: Never share your bank account number, UPI ID, debit/credit card numbers, OTPs, or passwords with anyone.
• Protect Personal Identifiers: Do not share your home address, workplace location, or specific daily commute routines with someone you just met.
• Stay on the Platform: Keep communications within the True Match app while getting acquainted. Our built-in chat includes moderation protections that third-party SMS or messaging apps do not provide.

2 Never Send Money or Crypto

If someone claims to be facing a sudden family crisis, medical emergency, customs delay, or business hardship and asks for money, stop communicating immediately, report their profile, and block them.

3 Protecting Your Phone Number

True Match is uniquely engineered with privacy controls so that your phone number is not exposed on your profile card or to general visitors.

• When a match sends you a "Contact Request", evaluate whether you have had enough meaningful conversations before approving.
• Declining a contact request does not stop your conversation inside the in-app chat.
• A genuine person who respects you will always respect your timeline.

4 Spotting Red Flags & Catfishing

Be vigilant if a profile or conversation displays any of the following warning signs:

• They profess deep love, soulmate status, or marriage plans within a few days of chatting (love bombing).
• They refuse to do a short video call, voice chat, or complete selfie verification.
• Their photos appear excessively touched up, stolen from celebrity pages, or they give evasive answers about their background.
• They pressure you to send private, explicit photos or videos.

5 Meeting in Person (First Date Safety)

Taking your connection into the real world is exciting! Make sure it is enjoyable and secure by adhering to these safety guidelines:

1. Meet in a Public Place: Choose a bustling cafe, well-reviewed restaurant, public park, or mall during daytime or early evening hours. Avoid private residences or secluded spots for first meetings.
2. Tell Someone You Trust: Inform a friend or family member about where you are going, who you are meeting, and what time you expect to return. Share your live GPS location on your phone.
3. Control Your Transportation: Arrange your own ride to and from the venue. Do not let your date pick you up from your residence on your first few meetings.
4. Watch Your Drinks & Belongings: Keep your beverage and food in sight at all times. If you leave the table, order a fresh drink when you return.
5. Trust Your Instincts: If something feels off, awkward, or uncomfortable, you have every right to end the date early and leave immediately.

6 In-App Safety Controls

Take advantage of True Match's built-in protective features:

• Verified Badge: Look for the green checkmark () indicating the user completed real-time selfie verification.
• One-Tap Block: Block any user instantly. Once blocked, they will never be able to view your profile or message you again.
• Report Feature: Report suspicious behavior, spam, impersonation, or offensive messages directly from the chat or profile screen. Our safety team reviews reports around the clock.

7 Helpline & Emergency Support

If you feel in immediate danger, always contact your local law enforcement immediately (call 112 in India). For app-related safety issues, reach out to True Match: