True Match Terms of Use

Welcome to True Match. The services by True Match (“True Match”, “platform”, “we”, “us”, “our”) include our mobile applications available on Android and iOS platforms, and may also be accessible through our website at gettruematch.com or any other website we may operate from time to time, along with any features, content, or services we may provide in connection with these platforms. Our Services may also include personalized matchmaking or support services delivered via phone calls or other direct communication methods, as offered from time to time (collectively, the “True Match Services” or “Services”).

This Terms of Use Agreement ("Agreement") sets forth the legally binding terms for your use of the True Match Services. By accessing, signing up for, or otherwise using any part of the True Match Services, you agree to be bound by this Agreement, whether as a "Visitor" (someone who browses any True Match platform) or a "Member" (someone who signs up for and uses our Services). The term "User" refers to either a Visitor or a Member. You are authorized to use the True Match Services only if you agree to comply with all applicable laws and the terms of this Agreement. Please read this Agreement carefully and retain a copy for your records. If you do not agree with the terms, you must not use or access the True Match Services. If you choose to sign up and use the Services, your acceptance of this Agreement is confirmed during the signup process.

This Agreement also includes True Match’s policies on acceptable use of the Services and user generated content, as well as your rights, responsibilities, and limitations when using the True Match Services. It includes our Privacy Policy, Cookie Policy, Code of Conduct, and, where applicable, any additional terms and conditions that may apply to specific features. If you choose to use certain parts of the Services, you may be required to download additional software or agree to extra terms — such terms will be considered part of this Agreement unless stated otherwise. While some features of the True Match Services may be free to use, we reserve the right to introduce charges for certain features in the future.

True Match may update or modify this Agreement from time to time. Any changes will become effective upon being posted on the platform, including on gettruematch.com or within the True Match App. By continuing to access or use the True Match Services after changes are posted, you agree to be bound by the revised Agreement. We encourage you to review this Agreement periodically to stay informed about any updates.

True Match reserves the right, at its sole discretion, to restrict or deny access to the platform to any User, including — but not limited to — those who violate any part of this Agreement. True Match may also pursue any other legal remedies available under applicable laws or equity in response to your breach of these Terms or any act or omission that may result in a claim against True Match.

1 INTRODUCTION

We, True Match, operate this platform for all users. As used in this Agreement, the terms “True Match,” “platform,” “we,” “us,” “our,” and “the Company” shall refer to True Match and its authorized operating entity, as applicable. The term “our Services” shall refer to the services offered by True Match through its mobile applications, websites, and any other channels or modes, including but not limited to personalized matchmaking services provided through phone calls or other direct communication methods.

By accessing or using our Services, or any other platforms or services True Match may offer from time to time, you agree to and are bound by these Terms of Use (the “Terms” or “Agreement”). This Agreement applies to all individuals who access or use our Services, whether or not they sign up for an account or purchase a subscription.

Your use of the Services is also subject to our Privacy Policy, Cookie Policy, Code of Conduct, and any terms separately disclosed and agreed to by you at the time of enabling additional features, products, or services on the platform (“Additional Terms”). These Additional Terms are incorporated into this Agreement by reference. If you do not agree to this Agreement, you must not use our Services.

We reserve the right to amend, modify, or update these Terms at any time. Any changes shall become effective upon being posted on this page with a revised effective date. We may, but are not required to, notify you of material changes via email or other communication channels. You are solely responsible for reviewing this page periodically to remain informed of any updates. No such updates shall apply retroactively without your consent. Your continued use of the Services after such updates are posted constitutes your binding acceptance of the revised Terms. If you do not agree with any modified Terms, you must discontinue use of the Services immediately. Discontinuation of use due to disagreement with the modified Terms shall not entitle you to any refund for payments already made, nor shall it cancel any subscription term that is active.

2 ACCOUNT ELIGIBILITY; YOUR RESPONSIBILITIES

Before creating an account on the platform, you must ensure that you meet the eligibility criteria to use the True Match Services. By accessing or using the True Match Services, you represent and warrant that:

1. You are at least 18 years of age;
2. You are legally qualified to enter into a binding agreement with the Company;
3. You do not have more than one account on the platform;
4. You have not previously been removed or banned from using the Services, unless you have obtained our express written permission to create a new account;
5. You have not been convicted of, or pled no contest to, any felony, indictable offense (or a crime of similar severity), any sex-related crime, or any crime involving violence.

If at any point you cease to meet any of the above requirements, you must immediately delete your account and discontinue use of the True Match Services.

You agree to:

• Comply with these Terms at all times and review them periodically for updates;
• Abide by all applicable laws, including but not limited to privacy, anti-spam, and consumer protection regulations;
• Be respectful and professional in any communication with representatives of the Company;
• Review and follow the platform’s Safety Tips;
• Use the most up-to-date version of the True Match App and/or website;
• Be courteous and respectful to other Users, both on and off the platform;
• Comply with the Code of Conduct, as may be updated from time to time;
• Maintain a secure and strong password, and take reasonable steps to protect your account credentials.

You further agree that you will not:

• Misrepresent your identity, age, affiliations, employment, qualifications, or any other material aspect;
• Use the platform for any illegal, fraudulent, deceptive, exploitative, or harmful purpose;
• Harass, stalk, threaten, defame, or otherwise cause harm or discomfort to any person;
• Post, upload, or share Prohibited Content (as defined below);
• Use the Services in any way that interferes with or negatively affects the normal operation of the platform, its networks, or its Users;
• Solicit personal or financial information from other Users for unlawful or unauthorized purposes;
• Solicit money or valuables from other Users under any pretence;
• Access or use another User’s account;
• Engage in or promote pyramid schemes, scams, or fraudulent activity;
• Violate any license terms granted to you by the Company (see Section 6);
• Disclose any confidential, private, or proprietary information that you are not authorized to disclose;
• Copy, reproduce, distribute, or create derivative works based on any User Content or platform content without prior written consent;
• Imply or state that you are endorsed by or acting on behalf of True Match without authorization;
• Upload malware, spyware, or other malicious code intended to compromise the security or functionality of the Services;
• Manipulate data, headers, or identifiers to obscure the source of content transmitted through the platform;
• Frame or mirror any part of the Services without our prior written consent;
• Use automated tools (e.g., bots, crawlers, scrapers) to access, extract, or index any part of the platform;
• Use meta tags or code referencing True Match trademarks or branding to misdirect users;
• Access or use True Match’s API without prior written approval;
• Modify, reverse-engineer, decompile, or disassemble any portion of the platform;
• Develop or use third-party tools that interact with the Services or User Content without authorization;
• Attempt to probe, scan, or test the platform’s systems or networks for vulnerabilities;
• Encourage, facilitate, or engage in any conduct that violates these Terms.

Prohibited Content

True Match strictly prohibits Users from uploading, sharing, or distributing content that:

• Harasses, offends, or disturbs other Users or third parties;
• Is obscene, sexually explicit, violent, or otherwise offensive to human dignity;
• Is abusive, discriminatory, or incites hatred or bigotry;
• Is defamatory, libelous, knowingly false, or misleading;
• Promotes commercial activities, advertisements, contests, services, or third-party links without authorization;
• Constitutes spam, junk mail, chain letters, or similar schemes;
• Encourages criminal behavior or activity, including terrorism or hate speech;
• Contains viruses, malware, or any form of malicious or disruptive software or code;
• Infringes upon the intellectual property, privacy, or contractual rights of third parties;
• Was not authored by you or was auto-generated without platform authorization;
• Depicts or references any person, including minors, without proper consent;
• Is inconsistent with the purpose and intended use of the Services;
• May damage the reputation of True Match or its affiliates.

Uploading or sharing such Prohibited Content constitutes a material breach of this Agreement and may result in immediate suspension or termination of your account, as well as legal consequences where applicable.

If you enable cross-platform profile visibility, you acknowledge that your profile and content may be shown on other group products owned by True Match, subject to this Agreement and applicable privacy settings.

3 CONTENT

When using the True Match Services, you will have access to the following categories of content:

• Content that you upload, submit, or otherwise input while using the platform (“Your Content”);
• Content that other users upload, submit, or provide while using the platform (“Member Content”); and
• Content that True Match makes available through the platform, including but not limited to text, images, graphics, audio, video, features, and functionalities (“Our Content”).

For the purposes of this Agreement, “content” includes, without limitation, all text, images, audio, video, graphics, links, and other forms of material made available on the True Match Services, including profile information, messages, and content exchanged via any communication feature. This also includes any user-generated content (“UGC”) created or posted by users while using True Match.

3a. YOUR CONTENT

You are solely responsible for Your Content. You agree to indemnify, defend, release, and hold True Match harmless from any claims, liabilities, damages, or expenses arising out of or related to Your Content.

You represent and warrant that all information and content you provide, including any submitted via third-party integrations (e.g., social login or API-linked data), is truthful, accurate, and complete, and that you will promptly update such information to maintain its accuracy.

You must ensure that content on your profile is relevant to the nature and purpose of the platform. You must not include personal contact or financial information — including, but not limited to, your or another person’s phone number, email address, home address, URLs, credit/debit card details, or banking credentials — within your profile or any other content visible to others. If you voluntarily share personal information with other users, you do so at your own risk, and we disclaim all liability arising from such disclosures.

You must not upload or share any content that contains personal data of others without their explicit consent. This includes but is not limited to names, photos, contact details, or any sensitive personal information.

Your profile and Your Content may be visible to other users globally. In certain scenarios, portions of your profile or Your Content may be made visible to users who are not logged in, including through shared links, preview features, or as part of search engine indexing for discoverability. This may include limited public profile information intended to improve visibility or matching through search engines. Sensitive or private information (such as contact details or private messages) will never be indexed. You understand and agree that other users may share or interact with Your Content, and True Match does not assume responsibility for any third-party use of such content. By uploading or posting Your Content, you represent that you have all necessary rights, licenses, and consents to do so and grant True Match a license to use Your Content as described in Section 7 of this Agreement.

If your content has been generated using any third-party service, artificial intelligence tool, or automated assistance, you must ensure that such content complies with this Agreement and does not infringe any intellectual property rights or privacy laws.

You must not upload content that contains visible watermarks, brand logos, or copyright notices that you do not own or are not authorized to use. Such content may be removed without notice.

You understand and agree that True Match may, at its sole discretion, monitor, review, edit, limit, block, or delete Your Content at any time, with or without notice. Content moderation may be performed either manually by our team or through automated tools, including artificial intelligence-based systems designed to detect violations of these Terms. We are not obligated to review all content before it is displayed, but we reserve the right to remove or restrict access to any content that we believe violates this Agreement, applicable laws, or our internal content policies. In some cases, users may be notified or provided an opportunity to appeal moderation decisions.

True Match is not obligated to display or retain any of Your Content, nor to review it prior to or after publication.

In addition, Your Content may be accessed by authorized matchmakers associated with True Match, solely for the purpose of providing personalized matchmaking services. These matchmakers may view your profile information, preferences, and other relevant content you have submitted in order to assist with introductions and service delivery, in accordance with this Agreement and our Privacy Policy.

True Match may also access, monitor, or review messages exchanged between users (including direct messages or chats), either manually or using automated tools, for the purposes of enforcing these Terms, ensuring user safety, or supporting matchmaking efforts where relevant.

Your profile and Your Content may be visible to other users on True Match globally. In addition, if you choose to enable it, your profile may be made visible on other dating or matchmaking products owned by True Match, to improve your chances of finding compatible matches. This will only happen with your knowledge and consent, and you may opt out at any time through your account settings.

3b. MEMBER CONTENT

Content submitted by other users (“Member Content”) is owned by the respective user who uploaded or created it and is stored on our systems as required for the proper operation of the Services.

You may view Member Content solely for personal, non-commercial use in accordance with the intended functionality of the platform. You shall not copy, reproduce, distribute, modify, display, use, or exploit Member Content for any commercial purpose, or in any manner that violates this Agreement or applicable law. Any unauthorized use of Member Content may result in immediate suspension or termination of your account, and may expose you to civil or criminal liability.

3c. OUR CONTENT

All content made available by True Match through the platform, including but not limited to all text, images, graphics, user interface elements, artwork, logos, service marks, audio clips, video clips, and all intellectual property (collectively, “Our Content”), is either owned by, licensed to, or otherwise lawfully used by True Match. Such content is protected under copyright, trademark, and other intellectual property laws and shall remain the exclusive property of True Match or its licensors.

Subject to your compliance with this Agreement, True Match grants you a limited, non-exclusive, non-transferable, revocable license to access and use Our Content solely for your personal, non-commercial use as described in Section 6. All other rights are expressly reserved by True Match.

4 INAPPROPRIATE CONTENT AND MISCONDUCT; REPORTING

True Match is committed to maintaining a respectful, inclusive, and safe environment for all users of the platform. We do not tolerate any form of inappropriate content or misconduct, whether it occurs on the platform or in connection with interactions initiated through the Services, including communications that take place off-platform.

If you experience or witness any form of harassment, abuse, offensive behavior, or content that violates this Agreement or our Code of Conduct, we strongly encourage you to report it.

You may report a user directly by using the “Report User” feature available on the user’s profile within the platform. Reports are reviewed by our moderation team and may result in content removal, account suspension, or other actions in accordance with these Terms.

You may also contact True Match’s support team directly via the designated contact form on our Contact & Support Page or via email at support@gettruematch.com. We take all reports seriously and will take appropriate action based on the nature and severity of the reported behavior, in line with our moderation policies.

Where applicable, True Match may use automated tools, AI-based filters, or manual review by our team (including authorized matchmakers or safety officers) to detect and address potential violations.

5 PRIVACY

For details on how True Match and its affiliates collect, use, store, disclose, and protect your personal data, please refer to our Privacy Policy, which is incorporated into this Agreement by reference.

By accessing or using the True Match Services, you acknowledge that you have read and understood our Privacy Policy, and you agree that we may process your personal data in accordance with its terms.

This includes, where applicable, the collection and use of your information for service delivery, personalization, content moderation (via automated or manual methods), matchmaking support, and communication purposes, as further described in the Privacy Policy.

6 RIGHTS YOU ARE GRANTED BY TRUE MATCH

Subject to your continued compliance with these Terms, True Match grants you a personal, worldwide, royalty-free, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the True Match Services solely for the purposes intended by the platform and as permitted by these Terms and applicable laws.

This license is granted for your personal and non-commercial use only. Any unauthorized use of the Services or violation of these Terms may result in suspension or termination of your access rights, and may expose you to civil or criminal liability.

7 RIGHTS YOU GRANT TRUE MATCH

By creating an account or submitting any content to the platform, you grant True Match a worldwide, perpetual, transferable, sub-licensable, royalty-free license to host, store, use, copy, display, reproduce, adapt, edit, publish, translate, modify, and distribute Your Content, including any content or information you authorize us to access from third-party sources (such as Facebook or other integrated platforms), in whole or in part, and in any format or medium now known or developed in the future. This includes the right to display Your Content to other users as part of the core matchmaking and discovery features of the Services. Your profile, photos, preferences, or other information you submit may be used to recommend your profile to others or assist in facilitating interest, whether via algorithmic suggestions or manual curation by authorized matchmakers.

True Match’s license to Your Content is non-exclusive, except that True Match shall hold an exclusive license to derivative works created through the use of the Services. For example, True Match may have an exclusive right to use screenshots, AI-generated summaries, or compiled service outputs that incorporate Your Content.

In addition, to help protect Your Content from unauthorized use outside the True Match platform, you authorize True Match to act on your behalf in enforcing your intellectual property rights against infringing use by others. This includes, but is not limited to, the right (though not the obligation) to issue takedown notices under applicable copyright laws, such as 17 U.S.C. § 512(c)(3) (DMCA Takedown Notices), or equivalent notices under Indian or international law.

This license is subject to your rights under applicable law, including laws relating to personal data and privacy, to the extent that Your Content contains information protected by such laws.

As consideration for your use of the True Match Services, you agree that True Match, its affiliates, and authorized third-party partners may place advertisements or sponsored content on or around the Services, including in connection with Your Content.

By submitting ideas, suggestions, or feedback to True Match regarding the Services, you grant True Match an unrestricted, perpetual, irrevocable, and royalty-free right to use and share such feedback for any purpose, including commercial use, without compensation to you.

You agree that True Match may access, preserve, and disclose information associated with your account, including Your Content, if required by law or if True Match, in good faith, believes that such access, preservation, or disclosure is reasonably necessary to:

• Comply with legal obligations or regulatory processes;
• Enforce this Agreement or investigate potential violations;
• Respond to claims regarding infringement or misuse of content;
• Respond to your customer service inquiries or requests; or
• Protect the rights, property, or personal safety of True Match, its users, or others.

8 PURCHASES AND AUTOMATICALLY RENEWING SUBSCRIPTIONS

True Match may offer products and services for purchase through the Apple App Store, Google Play Store, or other external services authorized by True Match (each, an “External Service,” and any purchase made thereon, an “External Service Purchase”). True Match may also offer products and services for purchase via credit card, debit card, UPI, or other payment methods on the platform (“Internal Purchases”).

Subscriptions may be offered as automatically renewing unless otherwise stated. If you cancel your subscription, you will continue to have access to its benefits until the end of your current billing cycle, after which it will expire. Cancelling a subscription does not remove your profile from the Services. If you wish to fully delete your account, you must do so in accordance with Section 9.

8a. EXTERNAL SERVICE PURCHASES AND SUBSCRIPTIONS

When you make a purchase via an External Service (e.g., Apple ID or Google Play), your External Service account will be charged in accordance with the terms disclosed at the time of purchase and the general terms of your External Service provider. Taxes may apply based on your location.

If your External Service Purchase includes an automatically renewing subscription, your External Service account will continue to be charged at the agreed rate and interval until you cancel. To cancel, you must manage your subscription directly within your External Service account — even if you have deleted the True Match App or deactivated your profile.

For example:

• Apple ID: Go to Settings > iTunes & App Stores > Apple ID > View Apple ID > Subscriptions and cancel True Match.
• Google Play: Go to Google Play app > Menu > My Apps > Subscriptions, find True Match, and cancel.

If you initiate a chargeback or reverse a payment through an External Service, True Match reserves the right to terminate your account immediately. Should the chargeback be overturned, please contact True Match Support at support@gettruematch.com.

Certain users may be entitled to a refund in accordance with Section 8d.

8b. INTERNAL PURCHASES AND SUBSCRIPTIONS

If you make an Internal Purchase, you agree to pay the amount displayed along with any applicable taxes. You authorize True Match to charge your provided payment method (“Payment Method”), and we may correct any billing errors, even if payment has already been requested or received.

If your subscription includes automatic renewal, your Payment Method will be charged at the agreed interval unless cancelled. You can manage or cancel subscriptions by visiting Settings > My Orders within the platform.

You may update your Payment Method in the settings section. If we are unable to process your payment, you authorize us to attempt again using updated information from your provider. You remain responsible for any unpaid charges.

Chargebacks or reversed payments may result in immediate termination of your account. If a reversal is overturned, please contact True Match Support. Refund eligibility is outlined in Section 8d.

8c. VIRTUAL/DIGITAL ITEMS

True Match may offer limited-use, non-transferable, non-sublicensable, revocable licenses for virtual or digital items (“Virtual Items”) through its platform. These items are for entertainment or functionality purposes within the Services and do not represent monetary value or real-world currency.

You may only purchase Virtual Items through True Match or its authorized partners. True Match retains ownership of all Virtual Items, and you acknowledge that their perceived value may change or be revoked at any time, with or without notice. True Match has no liability for such changes and prohibits the transfer or resale of Virtual Items.

All Virtual Item purchases and redemptions are final and non-refundable.

Deleting your account or account termination (voluntary or involuntary) does not entitle you to compensation or refund for unused Virtual Items.

8d. REFUNDS

“Use” of a subscription includes but is not limited to sending or receiving messages, viewing other user profiles and updating your own profile or account details.

If none of the above actions have been taken, you may request a full refund within the 3-day window by contacting support@gettruematch.com. Once approved, True Match will issue the refund immediately, though your bank or card issuer may take 5–15 days to reflect the refund in your account or statement.

If your subscription remains unused, you may let it expire naturally without further renewal. Subscription balances do not carry real-world monetary value and do not accrue interest or stored value. Upon account deletion, True Match reserves the right to redeem or forfeit any unused subscription balance.

If True Match terminates your account due to a violation of this Agreement, you will not be entitled to any refund.

9 ACCOUNT TERMINATION

You may deactivate your account at any time by logging into the True Match Website or App, navigating to the “Settings” section, and following the instructions to deactivate or delete your account. Please note that deactivating your account does not cancel any subscriptions purchased through an External Service (such as Apple App Store or Google Play). You must manage or cancel such subscriptions directly through your External Service Account to avoid continued billing.

True Match reserves the right to investigate, suspend, or permanently terminate your account at any time, at its sole discretion, with or without prior warning. Grounds for such action include, but are not limited to:

• Violation of these Terms;
• Misuse of the Services;
• Engaging in inappropriate, fraudulent, abusive, or unlawful behavior, whether on or off the platform;
• Uploading Prohibited Content or attempting to bypass moderation tools.

In some cases, we may issue a warning before termination, but we are not obligated to do so. Termination may be immediate if the violation is deemed severe or if required by law or policy.

If your account is terminated by you or by True Match for any reason, this Agreement remains in effect and you will not be entitled to any refund or compensation for any purchases or unused subscriptions.

True Match may, under certain circumstances and at its sole discretion, allow reactivation of accounts that were previously deactivated or terminated. This is assessed and subject to eligibility and platform policies.

Your personal data, including Your Content and communications, will be maintained or deleted in accordance with our Privacy Policy, and residual data may be retained to comply with legal obligations, enforce our policies, or resolve disputes.

10 NO CRIMINAL BACKGROUND OR IDENTITY VERIFICATION CHECKS

TRUE MATCH MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE CONDUCT, IDENTITY, INTENTIONS, LEGITIMACY, OR VERACITY OF USERS. While we take reasonable steps to maintain a safe and respectful platform, we cannot and do not guarantee the behavior or background of any user.

TRUE MATCH RESERVES THE RIGHT—AND YOU EXPRESSLY AUTHORIZE US—TO CONDUCT CRIMINAL BACKGROUND CHECKS, IDENTITY VERIFICATION, OR OTHER SCREENINGS AT ANY TIME using available public records, APIs, third-party verification tools, or consumer reporting agencies, to the extent permitted by applicable law. If such checks are conducted through a consumer reporting agency, you hereby authorize True Match to obtain and use a consumer report about you to assess eligibility under these Terms.

You may be given the option to voluntarily complete an identity verification process, including submission of personal documents, as part of our trust and safety features. If you choose to participate, you agree to provide accurate and complete information, and authorize True Match or its verification partners to process and store that data in accordance with our Privacy Policy.

Please note that any profile badges, including selfie verification indicators such as blue ticks, are based on limited, internal checks and are intended solely to promote user confidence. They do not constitute a verified legal identity, background screening, or endorsement by True Match.

You are solely responsible for your interactions with other users, whether on or off the platform. We strongly encourage you to exercise good judgment and follow appropriate safety precautions, especially when communicating outside the True Match platform or deciding to meet in person. Interactions may include messages, automatic notifications, or profile views initiated by other users who may not have legitimate intentions, including fraud, impersonation, or harassment.

Although True Match promotes a respectful user experience and may employ AI tools or manual moderators to detect certain forms of abuse, True Match is not responsible for the conduct of any user, either on or off the platform.

You agree to follow our published Safety Tips and accept full responsibility for ensuring your personal safety and privacy in all interactions with other users.

11 COMMUNICATION BY EMAIL, SMS, OR OTHER CHANNELS

By creating an account on True Match or verifying your mobile number, you provide us with your email address and phone number, and you consent to receive communications from us via email, SMS, in-app notifications, or other electronic means in connection with your use of the Services.

These communications may include, but are not limited to:

• Account activity alerts and security notifications;
• Match and message notifications;
• System updates and required legal disclosures;
• Transactional messages via channels such as WhatsApp (if enabled in the future).

True Match does not send promotional SMS or make telemarketing calls. However, you may receive transactional or activity-related messages, such as when another user interacts with your profile.

We may introduce WhatsApp or other messaging platforms as a communication channel in the future. If and when such messaging is enabled, it will be used only in accordance with applicable laws and our Privacy Policy.

You may manage your email and other communication channel preferences from within your account settings. You may also unsubscribe by following the unsubscribe link included in those messages or by going to account settings. Please note that certain essential service-related communications—such as legal updates or security alerts—are mandatory and cannot be opted out of.

12 DISCLAIMER

TRUE MATCH PROVIDES ITS SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. To the fullest extent permitted by applicable law, True Match disclaims all warranties, express or implied, statutory or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

True Match does not represent or warrant that:

• The Services will be uninterrupted, timely, secure, or error-free;
• Any defects or errors will be corrected; or
• Any content or information obtained through the Services will be accurate, reliable, or complete.

True Match does not guarantee:

• The number of active users at any given time;
• That any user will initiate or maintain communication with you;
• That any match or interaction will result in compatibility, meetings, or relationships;
• The intentions, identity, or legitimacy of any user encountered on or off the platform.

While True Match uses automated tools, including AI-based systems, and manual moderators to review content and detect policy violations, such measures are not guaranteed to be comprehensive or error-free. True Match disclaims any responsibility for delays, omissions, or inaccuracies in the detection, review, or removal of inappropriate content.

True Match is not responsible for any content that you or any other user or third party posts, sends, or receives through the Services. You understand and accept that user-generated content may be misleading, offensive, inaccurate, or otherwise objectionable, and that you access such content at your own discretion and risk.

Any material downloaded or otherwise obtained through the Services is done at your own risk. True Match is not liable for any damage to your device, software, or data arising from the use of the Services or content obtained through them. This includes but is not limited to:

• Security breaches;
• Malware, viruses, or harmful code;
• Unauthorized access or tampering;
• Technical failures, data loss, or network interruptions.

True Match shall not be liable for any injury, loss, dispute, or harm arising out of or in connection with interactions, communications, or meetings with other users of the Services, whether online or in person.

13 DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA)

True Match respects the intellectual property rights of others and complies with the provisions of the Digital Millennium Copyright Act (DMCA). If you believe that any content made available through the True Match Services infringes upon your copyright or intellectual property rights, you may submit a notification of claimed infringement (“DMCA Takedown Notice”) to us.

To be effective, your DMCA Takedown Notice must include the following:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple works are covered by a single notice, a representative list of such works;
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
4. Information reasonably sufficient to allow us to contact the complaining party, including an address, telephone number, and, if available, an email address at which the complaining party may be contacted;
5. A statement that the complaining party has a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

All DMCA Takedown Notices should be directed to: support@gettruematch.com

Upon receipt of a valid DMCA Takedown Notice, True Match will respond in accordance with applicable copyright laws, which may include removing or disabling access to the allegedly infringing content and, where appropriate, terminating the accounts of repeat infringers.

14 ADS AND THIRD-PARTY CONTENT

The True Match Services may contain advertisements, promotions, or sponsored content offered by third parties, as well as links to external websites, services, or resources. True Match may also include non-commercial references to third parties within its content or communications for informational or service-related purposes.

True Match does not control and is not responsible for the availability, accuracy, content, or functionality of any third-party websites, services, or resources that may be linked to or referenced within the platform.

True Match does not endorse, warrant, or assume any liability for any products, services, content, or practices of third parties, including advertisers, sponsors, or affiliated platforms. The placement of any advertisement or link within the True Match Services does not constitute an endorsement by True Match of that third party, their offerings, or their content.

If you choose to interact with or engage in any transaction with a third party through or as a result of using the True Match Services:

• That interaction is solely between you and the third party;
• The third party’s terms, privacy policies, and business practices will apply; and
• True Match shall not be responsible or liable for any loss, damage, or dispute arising out of such interactions or third-party terms.

We encourage users to exercise caution and review applicable terms and privacy policies before engaging with any external service.

15 LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRUE MATCH, ITS AFFILIATES, EMPLOYEES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• LOSS OF PROFITS,
• LOSS OF DATA,
• LOSS OF USE,
• LOSS OF GOODWILL, or
• OTHER INTANGIBLE LOSSES,

resulting from or related to:

• Your access to or use of, or inability to access or use, the Services;
• The conduct or content of other users or third parties on, through, or following use of the Services; or
• Unauthorized access to, use of, or alteration of your content, even if True Match has been advised of the possibility of such damages.

IN NO EVENT SHALL TRUE MATCH’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE TOTAL AMOUNT PAID BY YOU TO TRUE MATCH FOR THE SERVICES DURING THE TERM OF YOUR ACCOUNT, IF ANY.

The limitations in this section apply regardless of the form of action, whether based on contract, tort (including negligence), strict liability, or otherwise, and even if any remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages. Accordingly, some or all of the above exclusions or limitations may not apply to you depending on the laws of your jurisdiction.

16 DISPUTE RESOLUTION & ARBITRATION

Before initiating any formal legal proceedings, including arbitration, you agree to first contact True Match’s customer support team at support@gettruematch.com and make a good faith effort to resolve the dispute informally. Most user concerns can be resolved quickly and to the user’s satisfaction in this way.

If the dispute is not resolved within thirty (30) days of your initial informal complaint, then either party may proceed with legal action.

Any dispute, claim, or controversy arising out of or relating to these Terms of Use, your relationship with True Match, or your use of the Services (including any alleged breach or termination), shall be resolved exclusively and finally through binding arbitration, in accordance with the applicable laws of India.

You expressly agree that:

• The arbitration shall be conducted in Bhopal, Madhya Pradesh, India; and
• The courts located in Bhopal, Madhya Pradesh, India shall have exclusive jurisdiction over any matters not subject to arbitration or for enforcement of any arbitration award.

By agreeing to these Terms, you waive any right to bring proceedings in any other court or jurisdiction, unless otherwise required by Indian law.

Nothing in this section prevents True Match from seeking temporary or permanent injunctive relief in a court of competent jurisdiction for actual or threatened misuse of intellectual property, breach of data security, or unlawful use of the platform.

17 INDEMNITY BY YOU

To the fullest extent permitted under applicable law, you agree to indemnify, defend, and hold harmless True Match, its operating entity, affiliates, licensors, and their respective officers, directors, employees, agents, and representatives, from and against any and all:

• Complaints,
• Demands,
• Claims,
• Damages,
• Losses,
• Liabilities,
• Costs, and
• Expenses (including reasonable attorneys’ fees)

arising out of or relating in any way to:

• Your access to or use of the Services;
• Your Content, including any content submitted, posted, or made available by you through the Services;
• Your conduct toward other users, whether on or off the platform;
• Your violation of these Terms, applicable law, or the rights of any third party;
• Your misuse of identity verification features, including impersonating others or misrepresenting your verification status (such as selfie verification badges or blue ticks).

This indemnity obligation survives the termination of this Agreement and your use of the Services.

18 ACCEPTANCE OF TERMS

By accessing or using the True Match Services—whether via mobile application, website, or any other platform or device—you acknowledge and agree to be bound by:

• These Terms of Use, as amended from time to time;
• Our Privacy Policy, Cookie Policy, and Code of Conduct;
• Any Additional Terms that apply to specific features, purchases, or services offered on the platform.

If you do not agree to all of the terms and policies referenced above, you must not use or access the True Match Services.

All pronouns and any variations thereof shall be interpreted to refer to the masculine, feminine, neuter, singular, or plural, as appropriate to the context. Any word used with initial capitalization or without shall be interpreted to carry the same intended meaning.

19 ENTIRE AGREEMENT

These Terms of Use, together with the Privacy Policy, Cookie Policy, Code of Conduct, and any Additional Terms applicable to purchases or specific features, constitute the entire agreement between you and True Match concerning your access to and use of the Services. This Agreement supersedes any prior or contemporaneous understandings, representations, agreements, or communications between you and True Match, whether written or oral.

If any provision of these Terms is held to be invalid, illegal, or otherwise unenforceable, the remaining provisions shall continue in full force and effect. The failure of True Match to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

You agree that:

• Your True Match account is non-transferable, and
• All rights to your account and its associated content terminate upon your death, unless otherwise provided by applicable law.

You may not assign or transfer any rights or licenses granted to you under these Terms. True Match may assign or transfer its rights and obligations without restriction.

In the event that True Match, its operating entity, or any portion of its business or Services (including this app) is acquired, sold, merged, or otherwise transferred to another company or entity, these Terms and any rights or obligations arising hereunder may be assigned or transferred to the successor or acquiring party, and shall continue to remain binding on you and the successor, and both parties shall be able to enforce these Terms against one another.

No agency, partnership, joint venture, fiduciary, or employment relationship is created as a result of these Terms. You may not make any representations on behalf of, or bind, True Match in any manner.

CONTACT DETAILS & GRIEVANCE DESK

For any inquiries regarding these Terms of Use, formal complaints, or dispute notices, please reach out to our dedicated support and grievance team: